Ashes Training Service

Customer Care

Prepares employees involved with customers in any industry to provide world-class customer service.

Qualification Information
Designed for:All employees
Course duration:One day
Assessment method:None
Qualifications & Curriculum Authority Accredited:No
Level:n/a
Exam time:n/a
Suggested progression on completion:None
Number of places:16
Trainers:1

Customer service operatorsProgramme Aims

The programme will equip individuals to:

  • To equip candidates with the relevant skills in providing world-class customer service.

Learning objectives

  • Identify the differing roles of the customer
  • Define the various roles candidates play in providing world-class customer service.
  • List areas of possible conflict and equip with skills to defuse and de-escalate upset customers.
  • Outline the skills behind providing world-class customer service.